Privacy Policy
Privacy Policy
This website is operated by the East of England Apples & Orchards Project (EEAOP), a registered UK charity (charity no. 1120084) and not-for-profit company limited by guarantee (company no. 5815104). EEAOP is committed to ensuring that your online privacy is protected.
Your personal details
We will only use your personal details to provide the goods and services offered on this website. This information is used to process your order and to communicate with you should any queries arise with the order. We will not pass your details on to any third party. The only personal data we pass on is to the carrier if delivery is requested, for the purpose of delivery only.
Consent
By agreeing to this privacy notice you are consenting to us processing your personal data for the above reasons. You can withdraw consent at any time by contacting us using our contact details shown below.
Processing your details
We (EEAOP) are both the controller and processor of the information you provide us with and our operating procedures comply with the following national and international legislation with regards to data protection and user privacy: UK Data Protection Act 1988 (DPA), EU Data Protection Directive 1995 (DPD) and UK General Data Protection Regulation 2018 (GDPR). These are enforced in the UK by the UK Information Commissioner’s Office (ICO).
When you place an online order with us you are providing us with a lawful basis to process your information necessary for the performance of a contract, including contacting you about the order. Our website is hosted by a UK-based webserver.
Your payment details
All payments through this website are processed securely by the online payment processor PayPal. When you place an online order with us we do not see your card payment details. They are transmitted directly online to our bank and we only receive a notification that your payment has been accepted or declined.
Data storage and retention
EEAOP will always treat your personal information with care. It is only available to authorised staff using secure software.
We will only store your personal information for as long as is necessary and for the purpose for which it was collected. If you make a purchase from us, we will keep the information you give us and details of what you bought for up to ten years from the date of your last transaction with us.
Your rights
Whilst in possession of your personal information, you have the right to request the following: Access to the personal data we hold about you; the correction of your personal information when incorrect, out of date or incomplete; that we stop holding your personal information. You can request to exercise these rights at any time by e-mailing, telephoning or writing to us using our contact details below. Your request will be acknowledged and acted upon by us within 14 days.
Complaints
In the event that you wish to make a complaint about any of the services offered by this website or about how your personal data is being processed by us, you have the right to get in touch with us using our contact details below of via our Contact us webpage. If we do not respond within 30-days you have the right to take your complaint to the Information Commissioners Office (ICO).
Contact information
East of England Apples & Orchards Project
512 Blenheim Way
West Raynham Business Park
Fakenham
Norfolk
NR21 7PD
01328 838403
info@adamw417.sg-host.com
And finally
This privacy policy will be updated from time to time to conform with current legislation, so we recommend that you check it occasionally to review any changes. This version our privacy policy was published in June 2020.